Troubleshooting library
Appliance Repair Tips & Guides
Symptom-led appliance troubleshooting for Franklin homeowners. Use the blog for informational diagnosis context, then move to the matching service page when professional testing is the next step.
Symptom cluster
Refrigerator Troubleshooting
Choose the symptom that best matches what you are seeing. Each article links back to the relevant Franklin service page.
Ice Maker Not Working: What Stops Ice Production?
Ice maker not working? Learn how freezer temperature, water supply, filters, fill tubes, inlet valves, sensors and ice-maker controls affect production.
Read article →Refrigerator Freezing Food: Why the Fresh-Food Section Gets Too Cold
Food freezing in the refrigerator? Learn how airflow, temperature sensors, dampers, controls, loading and door conditions can make the fresh-food section t…
Read article →Refrigerator Leaking Water: Where Is It Coming From?
Refrigerator leaking water? Learn how defrost drains, supply lines, inlet valves, ice makers and door sealing can create leaks and what to check safely.
Read article →Refrigerator Making Noise: What Different Sounds Can Mean
Refrigerator making a new noise? Learn what buzzing, clicking, rattling, scraping and fan sounds can indicate, plus safe observations before service.
Read article →Refrigerator Not Cooling: What the Symptom Can Mean
Refrigerator not cooling? Learn what airflow, fan, defrost, temperature-sensor and sealed-system clues mean, plus safe checks for Franklin homeowners.
Read article →Why Is My Refrigerator Not Cooling After a Power Outage?
A refrigerator that stays warm after power returns may have a power, control, airflow, fan, defrost or refrigeration-system issue. Learn safe next steps.
Read article →Refrigerator Running Constantly: When Long Run Time Needs Attention
Refrigerator seems to run constantly? Learn how door sealing, airflow, condenser heat removal, sensors, frost and cooling performance affect run time.
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Refrigerator Warm but Freezer Cold: Why One Compartment Can Fail First
Freezer cold but refrigerator warm? Learn how airflow, evaporator fans, dampers, frost and temperature sensing can separate the two compartments.
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Refrigerator Water Dispenser Not Working: What Can Stop Water Flow?
Refrigerator water dispenser not working? Check supply, filters, frozen lines, door switches and inlet-control symptoms before service.
Read article →Symptom cluster
Washer Troubleshooting
Choose the symptom that best matches what you are seeing. Each article links back to the relevant Franklin service page.
What Should You Do When a Washer Leak Reaches the Floor?
A washer leak can affect flooring, walls and cabinets. Learn how to stop continued water, document the symptom, dry wet materials and narrow the leak sourc…
Read article →Washer Leaking Water: Find When and Where the Leak Starts
Washer leaking water? Learn how hoses, inlet valves, pumps, door boots, dispensers, drain paths and oversudsing create different leak patterns.
Read article →Washer Not Draining: What to Check Before Service
Washer not draining? Learn how filters, hoses, drain pumps, blockages and controls affect draining and spinning, plus safe next steps for Franklin homes.
Read article →Why Does My Washer Drain but Not Spin?
If a washer drains but will not spin, the drain path may be working while the lock, drive, balance, motor or control system prevents high-speed spin.
Read article →Washer Not Starting: Why the Cycle Will Not Begin
Washer not starting? Learn how power, control lock, lid or door locks, start controls, water conditions and electronic controls can stop a cycle.
Read article →Washer Shaking or Banging: What Causes Excessive Movement?
Washer shaking or banging? Learn how load balance, leveling, suspension, bearings, shipping hardware and installation can cause excessive movement.
Read article →Washer Stops Mid-Cycle: Why the Cycle Does Not Finish
Washer stops mid-cycle? Learn how draining, door locks, imbalance, motor protection, water-level sensing and controls interrupt a wash cycle.
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Washer Won’t Fill With Water: Why the Cycle Can Start Without Filling
Washer not filling? Learn how water supply, hoses, inlet screens, valves, lid or door locks, pressure sensing and controls affect fill.
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Washer Fills but Won’t Agitate: Why the Wash Motion Can Stop
Washer fills but will not agitate? Learn how lid locks, drive systems, motors, belts, couplers and controls affect wash motion.
Read article →Symptom cluster
Dryer Troubleshooting
Choose the symptom that best matches what you are seeing. Each article links back to the relevant Franklin service page.
What Should You Do if Your Dryer Smells Like It Is Burning?
A burning smell from a dryer can involve lint, airflow restriction, belt friction, motor or electrical problems. Learn why to stop use and what to check sa…
Read article →Dryer Making Noise: Squealing, Thumping, Scraping and Humming
Dryer making noise? Learn what squealing, thumping, scraping, grinding and humming can indicate about rollers, belts, pulleys, motors and the drum.
Read article →Dryer Not Starting: What Prevents the Motor From Running?
Dryer not starting? Learn how power, door switches, start controls, thermal fuses, belts, motors and controls can stop the drum from turning.
Read article →Dryer Overheating: Why the Cabinet or Clothes Get Too Hot
Dryer overheating? Learn how airflow restrictions, vents, thermostats, heating elements, sensors and load conditions can create excessive heat.
Read article →Why Does a Dryer Run but Not Heat?
A dryer that tumbles without heat may have a supply, heating element, thermal fuse, thermostat, gas ignition or airflow issue. Learn safe checks first.
Read article →Dryer Taking Too Long to Dry: Airflow, Heat and Safety
Dryer taking too long? Learn how lint, vent restriction, airflow, heating controls and load conditions affect drying time and when Franklin homeowners shou…
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Dryer Drum Not Turning: What Can Stop the Drum From Moving?
Dryer drum not turning? Learn how belts, idlers, rollers, motors, door switches and controls affect drum movement and when to stop testing.
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Dryer Shuts Off Mid-Cycle: Why a Dryer Can Stop Before Clothes Are Dry
Dryer shuts off mid-cycle? Learn how airflow, overheating, motor protection, power and controls can interrupt a drying cycle.
Read article →Symptom cluster
Dishwasher Troubleshooting
Choose the symptom that best matches what you are seeing. Each article links back to the relevant Franklin service page.
Why Is My Dishwasher Leaking Underneath?
Water under a dishwasher may come from the door seal, hose, inlet, pump, tub or connections. Learn how to limit damage and what details help diagnosis.
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Dishwasher Not Cleaning Dishes: Why Wash Performance Drops
Dishwasher not cleaning? Learn how filters, spray arms, circulation, water fill, loading, detergent and heating affect wash performance.
Read article →Dishwasher Not Draining: Why Water Stays in the Bottom
Dishwasher not draining? Learn how filters, hoses, disposal connections, drain pumps and controls can leave water in the tub, plus safe next steps.
Read article →Dishwasher Not Starting: Why the Cycle Will Not Begin
Dishwasher not starting? Learn how door latches, control lock, power, float conditions, user interfaces and controls can prevent a wash cycle.
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Dishwasher Not Filling With Water: Why the Wash Cycle Can Stay Dry
Dishwasher not filling? Learn how supply valves, inlet valves, floats, door latches and control signals affect water entering the tub.
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Dishwasher Not Drying Dishes: Why Dishes Stay Wet After the Cycle
Dishwasher not drying dishes? Learn how cycle settings, rinse aid, heating, venting, fans, loading and material type affect drying.
Read article →Symptom cluster
Oven & Stove Troubleshooting
Choose the symptom that best matches what you are seeing. Each article links back to the relevant Franklin service page.
Electric Stove Burner Not Heating: What Can Fail?
Electric burner not heating? Learn how surface elements, receptacles, infinite switches, wiring, relays and controls affect cooktop heat.
Read article →Gas Burner Not Igniting: Clicking Without a Flame
Gas burner not igniting? Learn how moisture, burner caps, electrodes, spark modules, wiring and gas supply affect ignition, plus essential safety guidance.
Read article →Oven Heating Unevenly or Not Reaching Temperature
Oven heating unevenly? Learn how elements, igniters, sensors, calibration, door sealing and airflow affect preheat and cooking temperature.
Read article →Oven Not Heating: What Electric and Gas Ovens Can Tell You
Oven not heating? Learn how elements, igniters, sensors, controls and power conditions affect electric and gas ovens, plus safety guidance for Franklin hom…
Read article →Why Are My Stove or Oven Buttons Not Responding?
Unresponsive stove or oven buttons may involve a control lock, touchpad, keypad, control board, power or wiring issue. Learn safe checks and service clues.
Read article →Gas Stove Keeps Clicking: Why Ignition Continues
Gas stove keeps clicking? Learn how moisture, spills, burner alignment, ignition switches, electrodes and spark modules cause continuous clicking.
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Oven Takes Too Long to Preheat: Why Preheating Can Slow Down
Oven slow to preheat? Learn how bake and broil elements, gas igniters, sensors, door sealing, voltage and controls affect preheat time.
Read article →Symptom cluster
Freezer Troubleshooting
Choose the symptom that best matches what you are seeing. Each article connects the symptom to the relevant Franklin service page.
Freezer Not Freezing: Why Food Starts Softening
Freezer not freezing? Learn how airflow, frost, door sealing, fans, temperature sensing and refrigeration problems can affect freezing, plus safe checks before service.
Read article →Excessive Frost in a Freezer: What Causes the Buildup?
Heavy freezer frost can come from door sealing, humid air entry, airflow or defrost-system problems. Learn what the frost pattern can tell you and when service is appropriate.
Read article →Symptom cluster
Ice Maker Troubleshooting
Choose the symptom that best matches what you are seeing. Each article connects the symptom to the relevant Franklin service page.
Ice Maker Making Small or Hollow Cubes: What Changes Ice Size?
Small or hollow ice cubes can be linked to water flow, filters, fill timing, freezer temperature or ice-maker controls. Learn what to observe before service.
Read article →Ice Maker Leaking Water: Where the Water May Be Coming From
Ice maker leaking? Learn how fill tubes, inlet valves, supply lines, ice molds and drainage conditions can create leaks, plus what to do before service.
Read article →Symptom cluster
Microwave Troubleshooting
Choose the symptom that best matches what you are seeing. Each article connects the symptom to the relevant Franklin service page.
Microwave Runs but Does Not Heat: What the Symptom Means
Microwave runs but food stays cold? Learn which external checks are safe, why internal high-voltage diagnosis is different, and when professional service is appropriate.
Read article →Microwave Sparking or Arcing: When to Stop Using It
Microwave sparking or arcing? Stop use and learn how metal, damaged waveguide covers, food residue and internal faults can contribute, plus safe next steps.
Read article →
Microwave Turntable Not Turning: Why the Tray Can Stop Rotating
Microwave turntable not turning? Learn how tray seating, roller rings, couplers, turntable motors and controls affect rotation safely.
Read article →Need appliance service?
Use the troubleshooting library to describe the symptom, then request service when diagnosis is the next step.
Have the appliance type, brand, model number and any error code ready when possible.